BTAM Company management endeavours at all times to ensure the provision of services of the highest specification and quality in support of an uncompromising service to its clients.

It is the policy of BTAM to fully comply with or exceed the requirements of the client and statutory and regulatory requirements and to continually improve the effectiveness of the quality management system. In order to achieve continual improvement within all aspects of the business measurable objectives have been set within BTAM with the overall aim of:

  • Reducing process and Service Non-conformance
  • Improving Process and Service Performance excellence
  • Improving Client Satisfaction Levels
  • Improving Supplier Performance

BTAM has set clear key Performance Indicators throughout its business operations in order to continually monitor, analyse and review performance compared to targets and to act upon the results were deemed necessary.

Our valued client base is our most valuable asset and it is our policy to continually improve the level of our services in order to become the benchmark contractor against which all others are judged.

The Quality Management System enjoys the full and active support of the Top Management Team and meeting the requirements of the international Standards.