Call Centers have quickly become a crucial element in many organizations. Call Centers are often the first with whom a customer interacts. With this interaction, it comes with a perception of professional excellence and customer expectations.

BTAM believes in complete customer satisfaction and to enhance our quality values, we are to open a Call Centre dedicated to customer care with a dedicated toll free number to ensure a direct contact and response to any customer concerns.

The BTAM Call Center procedures will help to perform both routine and less common tasks. The purpose of these standardized procedures is to ensure efficiency, accuracy, and uniformity in handling common tasks. The procedures break down common tasks into a series of steps that—if followed —help avoid costly errors.

Adhering to the established procedures also help complete routine tasks more quickly, giving more time for interacting with clients and solving their problems.

  1. Follow established procedures that support client service and regulatory compliance
  2. Deal with customer complaints
  3. Give the customer complete satisfaction and peace of mind.
  4. To supply good service and communication.

BTAM’s main purpose of this call center is to offer a quick and efficient service and to guide the customer to best effective way to achieve customer satisfaction.